Target Learner: Individuals wanting to develop knowledge in Conflict Resolution.

Course Description:  

Conflict resolution is a valuable skill for everyone to learn. Conflict can damage relationships both at work and at home, and the damage can be permanent.

Managing and resolving workplace conflicts is crucial because unresolved conflict lowers productivity, creates low morale, increases turnover, and can lead to potential legal issues.

Effectively resolving conflict, however, fosters positive work environments, improved communication, and creative problem-solving.